Andy & Me and the Hospital: Further Adventures on the Lean by Pascal Dennis

By Pascal Dennis

Based at the author's years of expertise operating with Toyota’s grasp academics and with businesses in the middle of nice swap, this booklet follows the tale confirmed within the Shingo Prize-winning e-book, Andy & Me: hindrance & Transformation at the Lean Journey.

In a funky and readable kind, Andy & Me and the clinic: additional Adventures at the Lean Journey follows Tom Pappas's courting with Andy Saito, a reclusive retired Toyota guru. Tom and Andy are pulled right into a significant big apple urban sanatorium in situation. Can they translate and follow Toyota’s robust tools and considering to save lots of the clinic from disaster?

Using a compelling novel layout, the booklet demonstrates find out how to observe Lean pondering in a healthcare atmosphere. It illustrates the occasions, characters, and plant politics you'll probably face as you move via your Lean healthcare trip. because the tale unfolds, you'll find the best way of pondering and behavioral alterations required to enforce confirmed Toyota creation approach (TPS) tools, instruments, and pondering in healthcare. you are going to learn:

  • What a Lean transformation in a clinic should still glance like
  • The total process you want to take
  • The management and behavioral adjustments required
  • How to enhance approaches and higher advance and have interaction people
  • How to construct and maintain a Lean administration system
  • How to translate and follow Deming’s "profound procedure of knowledge"

This booklet presents transparent and easy assistance on what it takes to effectively enforce Toyota tools in healthcare settings. It stocks important insights on how the several parts have to healthy jointly to convey measurable technique development effects. similar to its bestselling predecessors, this e-book comprises learn questions after every one bankruptcy to aid studying and to facilitate dialogue in workshops or lecture room settings.

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Extra resources for Andy & Me and the Hospital: Further Adventures on the Lean Journey

Example text

A few are visceral in their contempt. Have they lost family? I turn off my iPad. We order more bourbon. “Good summary. Thank you, Tom-san. ” I take a sip of bourbon. “Gwen and Rachel have agreed to the following: 1. Four Taylor Motors senior senseis will join us and supplement Grandview’s internal kaizen team: Becky Johnson, Antonio Villarreal, Elaine Miyazaki, and Benny Walton. 2. My position will be chief process officer, reporting to Gwen Carter, with a dotted line to Dr. Fox, Grandview’s CEO.

I know Rachel is concerned about it. And I know that the Northeast region and I have our share of detractors, people who don’t believe in the Toyota approach, despite our results. Company cultures are strange that way. You get used to a certain way of thinking, a certain way of looking at the world, and it makes you oblivious to glaring problems. It’s like we’re wearing a set of glasses that filter and often distort reality. How well do I see reality, I wonder? My sensei has helped me see a little better.

Could we channel her intelligence and hostility into the challenge at hand? “We believe in excellence too,” Andy says, “but our approach is different. We want ordinary people doing extraordinary things through strong processes. With respect, Dr. Harper-san, your way is maybe okay in a small research or design team. But does it work in a large hospital? ” Dr. Harper was not used to being challenged. “We believe in empowering our front line,” she replies. “We don’t interfere with how they do their work.

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